I want my Two DOLLARS!

I contacted a travel agent to help plan my week in Greece. Four weeks, five phone calls, and six emails later I still have no travel plans. I have a lot of false hope but no travel arrangements. My travel agent, Matthew, won't return my calls or answer my emails. I talked to one of his colleagues, Joe, who informed me that Matthew has information for me, but neither Joe nor I have managed to convince Matthew to pass on that information yet. In an industry that relies heavily on referrals and commission and in a time when travel has fallen off significantly, doesn't it seem wise for a travel agent to resist enraging his clients? Especially when all he'd have to do to make me happy is to DO HIS JOB. If I think about it too much, my blood pressure starts to rise and I start looking around for that book about making weapons out of common kitchen items. Grrrr.